General terms and conditions

General terms and conditions bionutrition.ch

§1 Validity vis-à-vis entrepreneurs and definitions of terms

(1) The following General Terms and Conditions shall apply to all deliveries between us and a consumer in the version valid at the time of the order.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose which cannot be attributed to either his commercial or his self-employed professional activity.

§2 Conclusion of a contract, storage of the text of the contract

(1) The following provisions on the conclusion of the contract apply to orders placed via our Internet store bionutrition.ch .

(2) In the event of a contract being concluded, the contract shall be concluded with

(3) The presentation of the goods in our Internet shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a sales contract.
(4) Upon receipt of an order in our Internet shop, the following regulations shall apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided for in our Internet shop.

1) Selection of the desired goods
2) Confirm by clicking on the buttons “Order”.
3) Checking the information in the shopping cart
4) Press the button “Checkout”.
5) Login to the internet shop after registration and entry of the login details (e-mail address and password).
6) Re-examination or correction of the data entered.
7) Binding dispatch of the order.
Before the binding dispatch of the order, the consumer can return to the Internet page on which the customer’s details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the “Back” button contained in the Internet browser used by him after checking his details. We confirm the receipt of the order immediately by an automatically generated e-mail (“order confirmation”). With this we accept your offer.

(5) Storage of the contract text with orders over our Internet shop: We send you the order data and our AGB by E-Mail. You can also view the general terms and conditions at any time at www.bionutrition.ch For security reasons, your order data is no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

(1) The indicated prices include the legal value added tax and other price components. Any shipping costs shall be added.

(2) The consumer has the possibility of payment in advance, PayPal, credit card ( Visa ).

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract by means of an invoice sent by e-mail.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are immediately ready for dispatch.

(2) If the consumer has chosen to pay in advance, we will not ship the goods before receipt of payment.

§5 Retention of title

We reserve title to the goods until the purchase price has been paid in full.

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§6 Right of revocation

revocation instruction

right of withdrawal

You can revoke your contractual declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods suffices to comply with the revocation period.

Der Widerruf ist zu richten an:

revocation consequences

In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the goods or services received or their uses (e.g. advantages of use) to us, or if you are unable to return or surrender them in full or in part, or only in a deteriorated condition, you must compensate us for the loss in value. For the deterioration of the goods and for any use made of them, you must only pay compensation if the use or deterioration is attributable to a handling of the goods that goes beyond the inspection of the properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as it is possible and customary in a retail shop. Food, including BioSuperFood products, can only be returned unopened. If the packaging is damaged, the goods cannot be returned and the purchase price cannot be refunded.
Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you at a higher price of the goods at the time of revocation yet the consideration or a contractually agreed partial payment. Otherwise the return is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

End of the revocation instruction

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§7 Contractual regulation regarding return costs in the event of revocation

Should you make use of your right of revocation, the following agreement shall apply in accordance with § 357 para. 2 BGB, according to which you shall bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the item, you have not yet paid the consideration or a contractually agreed partial payment at the time of revocation.
Otherwise the return is free of charge for you.

§8 Contract language

Only German is available as the contract language.

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§9 Customer service

Our customer service for questions, complaints and complaints is available on weekdays from 9:00 am to 5:30 pm under

E-Mail: store[at]biosupernatural.com

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Stand der AGB Sep.2013